Job Description

Job Summary: We are seeking a dedicated and professional individual to join our healthcare team as a Full-Time Front Desk Person/Medical Assistant. This dual role requires excellent organizational skills, a compassionate demeanor, and the ability to handle a variety of administrative, clinical, and surgical scheduling tasks in a fast-paced medical office environment.

Responsibilities:

• Greet patients and visitors in a courteous and professional manner.
• Manage phone calls, schedule appointments, and assist with patient inquiries.
• Verify patient insurance information and process necessary paperwork.
• Maintain a clean and welcoming reception area.
• Assist with patient registration and check-in processes.
• Update and maintain electronic health records (EHR) accurately.
• Coordinate surgical scheduling, ensuring all necessary pre-operative paperwork and clearances are obtained.
• Prepare examination rooms and ensure they are stocked with necessary supplies.
• Escort patients to exam rooms and prepare room for providers.
• Assist healthcare providers during examinations, procedures, and treatments.
• Coordinate surgical procedures, liaising between patients, surgeons, and surgical facilities.
• Schedule pre-operative consultations, tests, and appointments as required.
• Ensure all surgical authorizations, consents, and paperwork are completed accurately and on time.
• Communicate surgical instructions and post-operative care information to patients.
• Provide patients with instructions and information about procedures, surgeries, and treatments.
• Ensure patient comfort and confidentiality at all times.
• Respond to patient inquiries and concerns promptly and professionally.
• Work closely with medical and administrative staff to ensure efficient patient flow and office operations.

Qualifications:

• High school diploma or equivalent required; medical assistant certification preferred.
• Previous experience in a medical office setting or healthcare environment strongly preferred.
• Experience with surgical scheduling and understanding of surgical procedures and requirements.
• Proficiency in electronic health records (EHR) systems and basic computer skills.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to prioritize tasks and work efficiently under pressure.
• Compassionate and empathetic approach to patient care.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance, retirement plans, and other benefits available.
• Full-time position with regular hours (may include evenings or weekends depending on the healthcare facility).

OSSM is a multi-specialty orthopedic practice in the CT, caring for the full spectrum of musculoskeletal issues through surgical and non-surgical treatments. Our team of highly skilled, exceptionally trained surgeons and professionals use state of the art techniques and protocols to treat a broad range of bone and joint pain, degenerative diseases and common injuries. Expertise in the areas of sports medicine, hand and upper extremity, spine, and foot and ankle offers patients comprehensive care in a patient-focused, welcoming environment.

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