Job Description

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:

• Flexible Paid Time Off
• Fortune 500 Health Medical Plans - We offer comprehensive medical plans
• 11 Paid Holidays
• Mental Health Days - We prioritize your well-being by providing two mental health days annually.
• Birthday PTO
• Paid Volunteer Time
• Employee Loan Discount - 2% employee loan discount on all loan product types including fixed-rate loan, HELOC's, credit cards, and lines of credit.
• 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
• Milestone Bonuses - Celebrate life's milestones with a $1,000 award
• Work from Home Opportunities
• Employee Referral Program - Earn up to $5,000 per referral
• Tuition Reimbursement - Receive $1,500 annually for furthering your education
• Career Pathing - a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.

Role:

Be a financial guide for our members by responding to their concerns, solving their problems, providing expert advice, and partnering with them for their financial future. This role spends time with member outreach to uncover new ways to exceed our members' expectations by providing the right advice at the right time. This role requires understanding holistic financial wellness including how loans, both secured and unsecured, may be leveraged to meet goals. Assists members with completing loan applications for secured and unsecured products. This role occasionally requires being present onsite in branch and at community outreach events. This role is also responsible for answering incoming phone calls and emails. This role will require effective teamwork, strong communication, and the ability to provide outstanding member service.

Essential Functions:

• Build Membership Relationship: Listen actively to members, ask questions, and provide expert guidance to open the right products for their needs. Serve as expert for the member on deposit and consumer loan products. Develop a deeper relationship with members through an educational approach. Be the "single point of contact" for members with questions or specific credit union needs. Complete outbound contacts to opportunities for new deposits or loans. Meets/Exceeds service level expectations. Protects member information, following all applicable policies, procedures, rules, and regulations, and ensures the safety and soundness within role.

• Assist members with any consumer loans and home equity loans from application to funding. Knowledge of consumer lending products, including secured auto and home equity products. Analyze applicant's financial status to find the best solutions. Ability to calculate debt to income, loan to value, and potential loan payments. Understanding of credit union ancillary loan products and sells the protection products; protecting our members and loans. Aims for high efficiency, understanding required documentation and meeting service level expectations Develop skills to support the mortgage loan specialist in first mortgage loans.
• Ensure member experience by creating a single-point-of-contact. Does not pass off members to other departments but handles issues for them as quickly as possible internally, giving members one point of contact. Ensures member experience by communicating consistently and as frequently as appropriate. Acts as members' advocate in any transaction, new product, or service. Works with excellence with internal levels of service and cooperation to meet member needs.
• Onboarding new members. Works with systems and other departments to ensure all new members have appropriate products and services. Reports any system malfunctions that are impeding member engagement to management.
• Business Development through Community and SEG Outreach. Builds RRCU brand awareness by attending community events on a quarterly basis. Works closely with Select Employer Groups (SEGs) to demonstrate RRCU's value to their employees on an assigned basis.

Desired Performance Competencies:

• Continuous Improvement
• Emotional Intelligence Essentials
• Managing Work Standards
• Member/Customer Orientation
• Technical/Professional Knowledge and Skills
• Positive Approach
• Advancing Sales Discussions

Experience:

• One year to three years of similar or related expierence.
• A high school education or GED.

Other Skills:

Understands member relationship management for the purposes of identifying potential sales opportunities for referral to the Sales team. Is a subject matter expert on all remote delivery systems available to members (i.e., online banking, online statements, remote deposit processes, telephone banking, etc.). Good listening and telephone skills; able to operate a PC and related devices, and other standard office equipment; able to make decisions with minimum information.

Work Environment:

This position requires both in-branch and Saturday rotations. On occasion, this role participates in other community events.

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