Location: Columbia, SC
Duration: 12 months
The Client Technologies Technician (Entry Level) is responsible for building, deploying, and supporting desktops, laptops, and tablets within a large enterprise environment. This role ensures devices are configured correctly, secured, documented, and fully operational for end-user productivity. The technician will work onsite full-time to support the IT Services Desktop Support team and assist with end-user hardware setups.
Key Responsibilities Daily ResponsibilitiesBuild desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM) .
Verify proper encryption and configuration, ensuring:
BitLocker keys are stored in Active Directory and Intune
MECM client is successfully installed
Ensure each device remains connected to the network for at least 2.5 hours post-build for full check-in.
Confirm all required software from the build sheet is correctly installed.
Document all devices and assigned hardware (laptops, tablets, docks, monitors, printers, scanners, etc.) in the designated IT Asset Management system .
Diagnose and resolve user-reported hardware and software issues; document actions in the help desk ticketing system.
Perform routine equipment maintenance or coordinate vendor repairs.
Assist with decommissioning and disposal of obsolete equipment, salvaging usable components.
Perform additional duties as assigned.
Connect backup tablets to the enterprise network to receive monthly security patches.
Power and network-connect tablets on a scheduled cycle (second Friday through the following Wednesday).
Log in using the local account before shut down at the end of the cycle.
Power on and maintain iPads during the same patch cycle (login not required).
4+ years of desktop and networked systems support experience
Strong knowledge of desktops, laptops, tablets, printers, and scanners
2+ years of device deployment, hardware/software installation, and repair
2+ years hands-on experience with Microsoft Endpoint Configuration Manager (MECM)
Proficiency supporting the Microsoft Office Suite (Edge, Excel, Outlook, PowerPoint, Word)
Expertise in supporting Microsoft Windows
Ability to lift:
50 lbs occasionally
20 lbs frequently
Experience with help desk ticketing systems
Experience with enterprise networks
Experience with Active Directory or Intune
High School Diploma required
Associate or Bachelor’s degree in a related field (can substitute for experience)
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