Job Description

Join the Zaxby’s Leadership Team as a General Manager! Are you a natural leader who thrives in a fast-paced environment? Are you passionate about delivering great food and exceptional service?

Zaxby’s is looking for an experienced General Manager (GM) to lead our team and drive the success of one of our restaurant locations. As a Zaxby’s General Manager, you’ll have the opportunity to manage day-to-day operations while creating a positive, guest-focused environment. You’ll lead a talented team to meet and exceed sales and profit goals, all while staying true to Zaxby’s values and standards.

Key Responsibilities:

Drive Sales and Profitability:

• Lead the team to deliver exceptional product and service, ultimately increasing sales and driving profits.
• Ensure the restaurant meets or exceeds financial goals and performance standards.

Manage Scheduling and Staffing:

• Create and post an effective work schedule each week by Thursday at 5 PM.
• Ensure the restaurant is fully staffed with motivated, high-quality team members.
• Actively recruit, hire, and train employees to maintain a high-performing team.

Operational Excellence:

• Monitor food and service quality during peak hours, including lunch, dinner, and weekends.
• Oversee inventory, purchasing, and preparation of food, beverages, and supplies to ensure they meet Zaxby’s high-quality standards.
• Execute operational systems to maintain a clean, organized restaurant and deliver a great guest experience.

Leadership and Staff Development:

• Provide ongoing coaching, support, and performance evaluations for Team Members, Shift Managers, and Assistant Managers.
• Develop future leaders by mentoring Assistant Managers and preparing them for GM responsibilities.
• Lead by example with a positive attitude, enthusiasm, and commitment to Zaxby’s goals.

Marketing and Guest Engagement:

• Implement local store marketing strategies to drive repeat guest visits.
• Ensure timely and accurate execution of all marketing plans.
• Foster a friendly and welcoming atmosphere that enhances the guest experience.

Administrative and Financial Management:

• Review income statements and track progress toward goals with your District Manager. Address any issues promptly.
• Keep accurate records, using management tools to plan for sales and profitability growth.
• Maintain a strong knowledge of equipment and ensure preventive maintenance is regularly conducted.

Flexibility and Commitment:

• Maintain a flexible schedule, working at least one opening, closing, and mid-shift each week.
• Work a minimum of 50 hours per week to meet operational needs.

What We’re Looking For:

• Leadership Experience: Proven ability to manage and motivate a diverse team, ensuring high performance across all roles.
• Passion for Service: A commitment to delivering exceptional guest experiences and maintaining high standards of quality.
• Results-Driven: Ability to manage all aspects of the restaurant to drive sales, profitability, and operational excellence.
• Strong Communicator: Open and honest communication with team members, superiors, and guests.
• Flexible & Dedicated: Ability to work flexible hours and lead by example with a positive, energetic attitude.
• Physical Requirements: You should be able to lift, push, pull, and carry up to 50 lbs. You’ll also be standing, walking, and using your hands frequently during your shift.

Why Zaxby’s?

• Competitive Salary & Benefits : We offer competitive pay and benefits packages.
• Growth Opportunities : As a GM, you’ll have the chance to develop your career with a company that values internal promotion and advancement.
• Team Environment : Zaxby’s isn’t just a place to work – it’s a place to grow, connect, and be part of a supportive, dynamic team.
• Team member recognition program – We love to celebrate your hard work!
• Health Insurance - Medical and Dental insurance are offered
• 401 K with Matching Program
• Paid Vacations/ PTO
• Attainable Bonus Plans

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.

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