Telemarketing Supervisor - Weekends and Evenings (Potential 3 Days off) Job at Joyce Windows, Sunrooms & Baths, Berea, OH

dHFveFR4YXFsblE1WmE1YjhMRlhMM21pZkE9PQ==
  • Joyce Windows, Sunrooms & Baths
  • Berea, OH

Job Description

Joyce Windows, Sunrooms, and Baths
Evening & Weekend Shifts Available (12 PM – 8:30 PM)
Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off

Ready to Lead a Winning Call Center Team?

Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!

Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.

What You’ll Do

  • Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
  • Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
  • Provide ongoing training and uptraining to improve conversion rates and team effectiveness
  • Monitor KPIs, calls, and appointment metrics to drive consistent performance
  • Resolve escalated homeowner concerns with professionalism and empathy
  • Work closely with management to set strategies and hit department goals
  • Generate performance reports and find opportunities to improve results

Requirements

What We’re Looking For

  • Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
  • Strong leadership and coaching skills — able to motivate and hold people accountable
  • Excellent communication and problem-solving abilities
  • Comfortable working with CRM systems, scripts, and performance metrics
  • Ability to thrive in a fast-paced, goal-driven environment
  • High School Diploma or GED required, additional education a plus

Benefits

Why You’ll Love Working Here

Competitive Salary + Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off + holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company

Schedule

Evenings & Weekends Available
Typical Shift: 12:00 PM – 8:30 PM

About Joyce Windows, Sunrooms, and Baths

For decades, we’ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We’re growing fast and need strong leaders who want to be part of something big.

Apply Today – Be a Part of Our Leadership Team!

For the fastest response, send your resume or reach out directly:
Text: (440) 577-5059
Call: (440) 274-5796
Email: wstclair@joycefactorydirect.com

Job Tags

Full time, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Hayman Daugherty Associates

Locums/Plastic Surgery/Job/California Job at Hayman Daugherty Associates

 ...Immediate need for a Plastic Surgeon to join both inpatient and outpatient practice in California. The ideal candidate must be board-certified and must have an active CA license. The candidate will have to do High Focus on Breast Reconstruction. Clinic and call coverage... 

SmithRx

Multichannel Member Support Specialist Job at SmithRx

 ...saving tools, and best-in-class customer service. With hundreds of thousands of...  ...pharmacy benefits. What you will do: Answer and support member interactions;...  ...requires working onsite. Hybrid/work-from-home rotation is available based on performance ~ Requires 100%... 

Polaris Freightways

Truck Driver - CDL A - Regional Job at Polaris Freightways

 ...At Polaris Freightways , we don't just fill seats; we partner with professionals. You know what you need to be successfulconsistent miles, great pay, and a life outside the truck. We provide the freight and the flexibility to make it happen. Drive the lanes you want... 

Western Governors University

Persistence Partner Job at Western Governors University

 ...play your part in building that futureconsider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce... 

Aramark

Catering Attendant - Army Museum - National Museum of the United States Army Job at Aramark

 ...supports and carries out event set up, transporting equipment, food, or other supplies to the event location, serving guests during...  ...areas during events Pick up and clean up food and beverage deliveries after service Break down and clean area after the...