Job Description

POSITION SUMMARY:

The Patient Safety Observer/Transporter role is required to always maintain an unobstructed view of the patient; this includes when in the bathroom and when transporting the patient to and from all sub-section areas of the hospital. This role monitors the safety of the patient and reports any changes to the Registered Nurse overseeing the patient's care.

KEY RESPONSIBILITIES:

• The Patient Safety Observer maintains constant observation of the patient, facing the patient, and does not leave the patient unattended (including when visitors are present) and does not leave without RN approval and relief.
• Receives, reviews, and discusses the RN's report by detailing any special needs/monitoring.
• Immediately reports any observed changes in the patient's behavior or condition to the RN via the intercom system or other available mediums. Informs the RN of any patient complaints related to their health.
• Calls the appropriate code if needed.
• Performs patient assistance activities as related to ambulation and mobilization safely, including, but not limited to, assisting patients out of and returning to their bed/chair primarily for bathroom needs (if monitoring only one patient).
• Regularly conducts room safety sweeps per policy and ensures that potentially hazardous items are removed whenever possible.
• Monitors applied restraints to ensure patient safety and comfort.
• Assists in dressing and undressing the patient as needed and securing clothes and belongings as per company standard to ensure the patient's safety.
• Maintains a professional and safe appearance, to include not wearing any items around the neck that could be used as a weapon.
• Documents all observations on the patient safety sheet as instructed and within designated timeframes.
• Always ensures patient confidentiality, and refrains from discussing patient information with anyone other than the assigned nurse and physician.
• Always communicates in a professional and empathetic manner with the patient, by listening and acknowledging patient's complaints and refers such complaints to the RN. Any complaints that cannot be resolved at the point of care shall be referred to the patient advocate. Refrains from conversations with patients regarding their medical condition or plan of care.
• Solely dedicated to observing the patient throughout the shift. The Patient Safety Observer/Transporter shall not bring personal items such as phones, food, books, or magazines into the room.

REQUIRED KNOWLEDGE & SKILLS:

• People skills such as compassion, empathy, and patience.
• Excellent communication skills, both verbal and written.
• Able to walk for extended periods.

Must clear background and drug test required.

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