Job Description

** This is an onsite position in our Fairport, NY office. **

Company Description:

eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States.

Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible.

Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year.

Career Opportunity Description:

This position is a member of eHealth Technologies’ Medical Operations team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Imaging Specialist – Level 1 plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The person will work in a global, dynamic, fast paced, team-oriented work environment that is guided by and always upholds company core values.

Primary Responsibilities:

1. Responds professionally and in a timely manner to all inbound calls received.
2. Provides effective & efficient support to all accounts, appropriately prioritizing work to support team goals.
3. Is proficient in outreach and fulfillment activities and supports the team with these activities based upon team needs (i.e. backlog, call-offs, etc…).
4. Ensures customer imaging requests are processed in a timely and accurate HIPAA compliant manner maintaining appropriate documentation.
5. Completes Entry Level Processing, traveling and outreach accurately and in a timely manner.
6. Responsible for Image Recognition on viewer/unicron (QA)
7. Pulls reports from Imaging CDs or other files in the patient’s folder
8. Responds professionally and in a timely manner to all inbound calls received.
9. May also undertake additional activities at the request of the customer.
10. Proactively addresses and elevates customer service issues to Operations Manager.
11. Adheres to established business processes, policies, and regulations.
12. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
13. Recommends improvements to procedures, workflows, and processes.
14. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
15. Maintains a high state of training and performance and is properly certified on all necessary processes.
16. Maintains effective communication and good relationships
17. Proactively monitors request activity and takes necessary action to avert potential customer service issues.

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:

1. Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.

Knowledge and Skill Requirements:

1. High School Diploma or GED required. AAS degree in related field preferred.
2. Customer service experience required.
3. Medical records experience preferred.
4. Able to meet or exceed both quality and performance goals, including successful proficiency level achievement in all other core competencies.
5. Demonstrated excellence in communication (written and verbal)
6. Proficient in all aspects of PC utilization including MS office (ie., Outlook, Word, etc.).
7. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior at all times.
8. Strong prioritization and organizational skills, with the ability to handle multiple tasks, accurately and timely.
9. Results-driven, action-oriented, and self-motivated mindset. Experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity.
10. Proven ability to foster successful relationships through clear communication, swift problem resolution and mutual respect.
11. Exercises good judgment and utilizes creative problem-solving skills.
12. Work requires willingness to occasionally work a flexible schedule.

Key Relationships:

1. Directly supervised by Operations Manager
2. Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses.

Essential Functions:

1. Physical Requirements: Extended periods of time typing, data entry, sitting, reading, writing. Lifting up to 20 lbs.
2. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills.
3. Ability to work from the office full-time, five (5) days a week.

a. As eHealth Technologies’ workforce occasionally allows teleworking due to travel or other extenuating circumstances, when teleworking remotely from home or during travel, it is a requirement of the position that employees have the following minimum requirements available:

i. A private workspace the meets the requirements of the Teleworking Security (HITRUST-21) Policy

ii. A home internet network that meets the requirements of Teleworking Security (HITRUST-21) Policy, including:

1. A router that must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role
2. Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone).
3. Workstation should be plugged directly into the router as a hardwire connection to high-speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software and tools, as required for work performance; an appropriate Wi-Fi connection may satisfy this connection to high-speed internet.
4. Router should be updated regularly with latest firmware, or ultimately replaced if router speeds are not within the minimum specifications above.

Compensation details: 16.34-20 Hourly Wage

PIcaa9324007ed-30492-38855364

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