Electric Utility Customer Care Specialist Job at City of Bryan, Bryan, TX

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  • City of Bryan
  • Bryan, TX

Job Description

Electric Utility Customer Care Specialist Location Bryan, TX :

The City of Bryan Electric Utility Department (BTU), is accepting applications for Customer Care Specialist.

Hiring Pay Rate $17.50-$18.50/hour (depending on qualifications)

Essential Job Functions

  • Receives, reviews, and processes applications for utility services.
  • Assists customers in person, by phone, or by email regarding utility account information, policies, procedures, fees, and other service-related inquiries.
  • Receives, processes, and completes customer requests for service activity including connects, disconnects, transfers, and repairs/re-reads/testing of water and electric meters. Prepares, processes, and monitors related work orders.
  • Processes cash, check, and credit card payments for utility payments, allocates payments to correct accounts, issues customer receipts, reconciles and balances cash drawer, and prepares bank deposits.
  • Assists customers with bill adjustments or payment arrangements within established policies.
  • Enters and maintains current customer account information including addresses, phone numbers, account status, and other pertinent customer information.
  • Performs a variety of general clerical duties including data entry, filing, copying, scanning, faxing, and entering and retrieving data using a computer.
  • Assists the public by answering inquiries about department policies, procedures, and programs related to utility billing and collection procedures.
  • Handles initial complaints from customers; routes the customer to the appropriate person if additional action is necessary.
  • Sets-up commercial accounts; investigates letters of credit and problem accounts, as needed.
  • Serves as a reference in interpreting and computing utility rates.
  • Assumes personal responsibility for professional development and ongoing education to maintain proficiency. Communicates self-development and learning needs to supervisor.
  • Performs related duties as required.

Minimum Qualifications

  • High School Diploma or GED; some additional training and/or course work in business, public or office administration is a plus.
  • At least 2 years of work experience in a banking, accounting/billing, clerical, retail, and/or call-center environment.

Equivalent combinations of education, experience, certification, and training may be considered.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person

Work Location: In person

Job Tags

Hourly pay, Full time, Work experience placement, Work at office, Monday to Friday, Shift work, Day shift,

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