Role Description
We are looking for an experienced E-Commerce Manager & Specialist – Integration Process to manage end-to-end integration of marketplaces, websites, ERP systems, logistics, and payment gateways. The role requires strong coordination with internal tech teams and external partners to ensure smooth data flow, order processing, inventory sync, and operational efficiency across all e-commerce platforms.
Key Responsibilities
Integration & Technical Coordination:
Manage integration of e-commerce platforms (Amazon, Flipkart, Meesho, Myntra, Shopify, WooCommerce, Magento) with ERP/OMS/WMS systems
Coordinate with tech, product, and third-party integration partners (API-based tools, connectors, middleware)
Ensure seamless sync of orders, inventory, pricing, invoices, and returns
Troubleshoot integration issues related to order failures, stock mismatch, and data delays
Oversee day-to-day marketplace operations post-integration
Ensure correct product mapping (SKU, HSN, GST, pricing, variants)
Monitor SLAs, order TAT, cancellation, RTO, and return workflows
Manage catalog onboarding and bulk uploads during integrations
Design and improve SOPs for e-commerce integrations and operations
Identify opportunities for automation to reduce manual intervention
Ensure compliance with marketplace and GST requirements
Act as a bridge between business, tech, operations, finance, and logistics teams
Coordinate with logistics partners for shipment and return integrations
Work closely with finance for reconciliation, settlements, and invoicing flows
Required Skills & Qualifications
Bachelor’s degree in Business, IT, Operations, or related field
Strong understanding of e-commerce integration architecture (API, ERP, OMS, WMS)
Hands-on experience with Shopify, marketplaces, and ERP integrations
Knowledge of GST, invoicing, settlement cycles, and returns process
Excellent coordination, documentation, and problem-solving skills
Preferred Skills
Experience in SaaS or ERP-based e-commerce solutions
Basic understanding of APIs, webhooks, and data flows
Startup experience is a plus
What We Offer
Opportunity to work on scalable integration projects
High ownership and decision-making exposure
Growth-oriented work environment
Thanks and Regards
Sonali Chatterjee
9201975268
Sr HR Associate
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