Job Description

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

E-Commerce Manager

Cartier │New York

Key Responsibilities

1. Strategic Leadership & Innovation

• Define and lead the e-commerce roadmap for Cartier North America in alignment with HQ global strategy and Maison priorities.
• Drive execution of key digital initiatives driving conversion and Omnichannel integrations.
• Champion client-centric UX evolution, ensuring the digital boutique reflects Cartier’s craftsmanship, service, and storytelling excellence.
• Oversee the deployment and impact measurement of A/B tests to accelerate innovation and optimize user experience.
• Partner with IT and HQ to prioritize, scope, and deliver enhancements with measurable business outcomes.

2. E-Merchandising & Digital Storytelling

• Supervise all e-merchandising activations including homepage strategy, novelties, and holiday catalogue pushes.
• Optimize product sorting logic and catalogue structure to drive conversion and engagement.
• Guide visual and written content alignment ensuring consistency with the Maison’s creative direction.
• Oversee product description contextualization and visual adjustments to reinforce desirability and relevance.
• Analyze onsite search performance and product recommendations and manage onsite search updates and product discoverability in partnership with local Product Marketing and HQ Ecommerce teams.

3. Data-Driven Performance Management

• Lead the region’s e-commerce performance framework, delivering monthly insights.
• Conduct ad-hoc deep-dives and business reviews to support strategic decisions across Marketing, CRM, and Retail teams.
• Identify growth opportunities through site speed, checkout, and product performance analyses.

4. SEO & Experience Optimization

• Oversee Cartier North America’s SEO strategy.
• Monitor and implement technical SEO audits and redirect governance to sustain visibility and search equity.
• Collaborate with Global teams to ensure alignment and continuous improvement across all digital channels.

5. Cross-Functional Leadership

• Act as the key e-commerce liaison between Cartier North America and HQ Digital, Marketing, Client Services, and Retail teams.
• Lead cross-functional working groups to ensure consistency of storytelling and service across the client journey.
• Provide direction and mentorship to e-commerce team, fostering a culture of precision, innovation, and excellence.
• Partner closely with regional leadership to align digital priorities with commercial and brand ambitions.

Profile

• 7+ years of experience in e-commerce, digital strategy, or omnichannel retail within the luxury or premium sector.
• Proven track record in leading cross-functional digital transformations and managing complex, multi-stakeholder initiatives.
• Strong command of UX, data analytics, SEO, and Salesforce Commerce Cloud (SFCC) ecosystem is a plus.
• Exceptional analytical and storytelling skills with the ability to translate data into clear strategic direction.
• Deep understanding of Cartier’s values, combined with impeccable attention to detail and aesthetics.
• Strategic thinker, collaborative leader, and inspiring communicator.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $90,000 to $120,000 plus incentives

Salary will be negotiated based on relevant skills and experience

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