Job Description

Director of Housekeeping

Pay Rate: $70K-$80K/year

Location:

SpringHill Suites Manhattan TimesSquare

223 W 46th St.New York, NY 10036

SUMMARY:

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

RESPONSIBILITIES:

• Maintains room quality based on hotel and Franchise objectives.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections. Develops and maintains a deep cleaning schedule.
• Inspects or delegates inspections of all guest rooms cleaned by room attendants.
• Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of al housekeeping-related work.
• Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
• Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity. Reviews guest comment cards and complaint letters and takes action.
• Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
• Ensures compliance with key control procedures as they relate to the Housekeeping department. Ensures that any and all storage areas are kept secure at all times.
• Maintains first aid kit supplies for use by employees within the Housekeeping department.
• Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
• Ensures all housekeeping and laundry equipment is maintained in working order.
• Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms. Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
• Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan.
• Performs housekeeping, laundry, and/or house person functions whenever necessary. Completes MOD responsibilities as required.
• Communicates and ensures follow-through on guest requests and/or complaints. 
• Completes daily housekeeping paperwork in a timely manner. 
• Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department. 
• Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel. 
• Communicates the discrepancies in room status, and ensures that corrective action is taken. 
• Complies and reports accurate room status to Front Desk. Reports immediately any and all unusual activity, behavior, and appearances to the General Manager. 
• Assists Management with any and all internal investigations. Assures complete communication within departments for all staff members. Conducts regular Housekeeping department meetings. 
• Provides modified work duty for all employees recovering from work related injuries. 
• Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost- control. 
• Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price. 
• Maintains working relationship with vendors and supplies to ensure effective quality products and service. 
• Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items. 
• Report all accidents and incidents to management immediately. Responsible for the overall directions, coordination, and evaluation of this unit. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing

QUALIFICATIONS:

• Proven experience as a Housekeeping Manager, Executive Housekeeper, Director of Housekeeping or similar role preferably within Marriott brand.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of housekeeping operations, cleaning products, and health & safety standards.
• Outstanding communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software (FOSSE) is a preferred.
• High school diploma or equivalent; additional certification in hospitality or management is desirable.

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