Job Description

Director of Ecommerce

About Kion. Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an Ecommerce dietary supplement company.

Job Overview

As Director of Ecommerce, your primary metric will be LTP maximization. Lead a team responsible for conversion rate, average order value, orders per customer, retention, subscription frequency & order size, and customer satisfaction.

This role handles the full customer journey on both GetKion.com and Amazon ecommerce ecosystems, including websites, customer service, email, SMS, direct mail, and overall customer experience.

The organizational goals for this role are as follows:

• Audit department historical metrics, customer journey, CS operations, email/SMS/direct mail flows, subscription program, and tech stack.
• Develop plan for increasing LTP via improvements to new customer AOV, one-time returning customer AOV, subscription AOV, and orders per customer utilizing insights of unique cohort behaviors and needs.
• Provide ongoing analysis, reporting, and oversight of all ecommerce activities.
• Create opportunity for CEO to focus on other activities and less on ecommerce management.
• Ultimately outperform department’s prior metrics.

Responsibilities

Team management, integration & planning, reporting & analytics, project management & problem solving.

Expectations

• Ultimate accountability for departmental performance and outcomes.
• Above average physical presence in the office and team activities.
• Above average modeling of company values.

The Right Fit

Culturally, as a team of individuals we value…

• Do Your Best: solution‑oriented, resourceful, proactive creativity, hard‑working, pride in the quality of one’s efforts, respect for deep work, be a team player.
• Desire for Self Awareness: believe that we are always growing and developing; desire to understand one’s own drives, impulses, feelings, thoughts, and behaviors.
• Passion for Professional Growth: enjoy new challenges; committed to growing a great company and having a big impact; excited about mastering your domain.
• Fun Loving: doesn’t take oneself too seriously; have fun; feel and express joy.
• Courageous Communication: candor in difficult situations; openness to communicate in new ways; willingness to listen deeply.

Qualifications

• Very organized, excel at time & project management.
• Advanced at analyzing and modelling data in Google Sheets or Excel and presenting findings to a diverse audience.
• Significant hands‑on experience working in both Shopify and Amazon ecosystems.
• Extremely resourceful and motivated to seek answers.
• 7+ years of experience in Ecommerce or Ecommerce‑adjacent roles, ideally greater than 10 years.
• 2+ years of experience in management.
• Experienced working directly with senior management team.
• Positive and outgoing attitude.

Job Details

• Full‑time, $159,000‑195,000 annually DOE.
• Hybrid Work Schedule.
• Based in North Central Boulder.
• Medical, Vision, and Dental Insurance.
• Paid Time Off + Holidays.
• Team adventures, retreats, and parties.
• Monthly phone stipend.
• Discounted and free supplements.
• Exceptional opportunities for professional growth.
• At this time we are only looking to interview candidates located in the Boulder and Denver Metro areas.

Application Instructions

If you want Kion to be a part of your future, please follow these steps:

1. Check out GetKion.com and learn about what we offer.
2. If you like what you see, apply, and let’s talk!

Please note – we have an extensive interview process consisting of an online video interview, Zoom video conference interviews, and in‑office meeting(s). We expect to make an offer by end of March.

Thank you – we look forward to working with you!

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